Privacy Policy

This Privacy Policy explains how Blackpokies Casino collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their information, including access, correction, deletion and marketing preferences.

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About this Privacy Policy

Blackpokies Casino respects the privacy of players in Australia and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account services, customer support, payment processes and other related interactions. It should be read together with any applicable terms and conditions and responsible gambling information available on the website.

Quick links

About this Privacy Policy How information is used Sharing, storage and protection Cookies and your privacy rights

By using the website or providing information to Blackpokies Casino, a player acknowledges that information may be collected and used for the purposes described in this policy. Some information is needed to provide casino services, while other information helps improve security, website performance and the player experience. Where consent is required, it will be requested in an appropriate way.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will apply from the date it is made available. Players should review this page periodically, particularly if they continue to use the account or website after an update.

Information collected

The information handled by an online casino can vary depending on how a player uses the website and the services available. It may include information provided directly by the player, information created through account activity and technical information collected automatically when the website is visited.

Account details, such as a player’s name, date of birth, contact details, username, password and account preferences.
Identity and verification information, including documents or details needed to confirm identity, age, location or eligibility to use the services.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history and information used to investigate payment issues.
Gaming and account activity, including login records, account changes, preferences, responsible gambling settings and interactions with the website.
Device and technical data, such as internet protocol address, browser type, operating system, device identifiers, language, time zone and general usage information.
Cookie and similar technology data, including information about pages visited, session activity, settings and interactions with website features.
Communications, including messages sent to support, feedback, complaints, requests and records needed to manage those interactions.

How information is used

Personal information is used only for legitimate operational, security, legal and service-related purposes. The information collected should be relevant to the purpose for which it is used and handled in a way that is consistent with this policy.

To create, maintain and administer a player account.
To provide access to casino features and process account requests.
To verify identity, age and other eligibility details before or during the use of relevant services.
To complete security, anti-fraud, anti-money-laundering and risk checks where appropriate.
To process deposits, withdrawals and other account transactions, and to keep accurate transaction records.
To respond to questions, provide customer support, investigate complaints and resolve technical or account issues.
To communicate important account, service, security and policy information.
To understand how the website is used and improve its content, functionality, performance and accessibility.
To identify, prevent and investigate suspicious, unlawful, abusive or unauthorised activity.
To meet applicable legal, regulatory, compliance and record-keeping obligations.
To send marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.

Marketing communications are separate from essential account communications. Essential messages may still be sent when they are needed to operate, protect or administer an account. Promotional messages can be declined or stopped by using the unsubscribe option where available or by contacting support@blackpokiescasino.wtf.

Verification and security checks

Online gambling services need to take steps to protect players, the website and the wider service. This may involve checking information supplied by a player, requesting verification documents, reviewing unusual transactions and assessing activity that may indicate fraud, account misuse or other security concerns. These checks may delay or limit an account action while information is reviewed.

Information may be compared with information already held for the account or with information provided through suitable verification and payment service providers. Only information reasonably needed for the relevant check should be requested. Players should provide accurate, current and complete information and should not provide documents belonging to another person.

Sharing, storage and protection

Blackpokies Casino may need to share relevant information with service providers that help operate the website and provide related services. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security and record management. They should receive information only where it is needed for the service they provide and should handle it under appropriate confidentiality and security obligations.

Information may also be disclosed where this is reasonably necessary to protect players, investigate suspected fraud or misuse, respond to a valid legal request, meet a compliance obligation, enforce applicable terms, or protect the rights, safety and property of the website and its users. Information is not intended to be sold for unrelated purposes.

Security measures

Reasonable technical, organisational and administrative measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, authentication processes, monitoring and staff or supplier procedures. The exact controls may change as technology and security risks develop.

No online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, avoid sharing access to their account and contact support promptly if they suspect unauthorised access or unusual activity.

Storage and retention

Personal information may be stored in systems operated by Blackpokies Casino or by service providers working on its behalf. Depending on the service provider and the technical arrangements used, information may be handled in Australia or another location. Appropriate safeguards should apply when information is handled or transferred in this way.

Information is kept for as long as it is reasonably needed for the purposes described in this policy. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. This can include identity, transaction, account, security and support records. When information is no longer required, it should be securely deleted, destroyed or de-identified where practicable.

Closing an account does not automatically remove every record immediately. A closed account may also need to be retained to prevent fraud, manage disputes, demonstrate compliance, maintain accurate financial records or respond to future enquiries. Retained information will continue to be handled in line with applicable privacy and security requirements.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account security, understand website usage and improve performance. Some cookies are necessary for core website functions, while others may help with analytics, personalisation or communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how parts of the website operate, including sign-in, saved preferences or other account features. Browser settings vary, so players should check the help information for their chosen browser. Where a separate cookie choice tool is provided, its options may also be used to manage non-essential cookies.

How to exercise your data rights

Players may contact support@blackpokiescasino.wtf to ask about the personal information held in connection with their account or interactions with the website. This contact can be used to request access to personal information, ask for incorrect or incomplete information to be corrected, request deletion of personal information where appropriate, or withdraw consent to marketing communications.

Access: ask for a copy of, or information about, the personal data held about you.
Correction: ask for inaccurate, incomplete or out-of-date account information to be corrected.
Deletion: ask for personal data to be deleted where there is no continuing reason to retain it.
Marketing consent: withdraw consent to promotional communications at any time.

A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to confirm the requester’s identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

Requests will be considered and handled within a reasonable timeframe. A request may be limited, declined or only partly completed where information must be retained, where disclosure would affect the rights or privacy of another person, where security or fraud prevention could be compromised, or where another valid reason applies. If deletion is not possible, the information may instead be restricted or retained only for the required purpose.

Contact and complaints

Questions about this Privacy Policy, personal information, privacy rights or marketing preferences can be sent to support@blackpokiescasino.wtf. Players should contact support using the same account details where possible and should avoid sending unnecessary sensitive information. Any privacy concern will be reviewed carefully and handled in a fair and appropriate manner.